Challenges and Considerations while Investing in Digital Healthcare Workforce Solutions

Challenges and Considerations while Investing in Digital Healthcare Workforce Solutions

The healthcare industry is flooded with various technological systems. Some of these systems aim to enhance clinical workflows, while others focus on improving the delivery of patient care. Additionally, there are systems designed to digitize an industry that has traditionally relied on pen and paper for managing complex daily tasks. Despite the abundance of software companies offering solutions to optimize healthcare operations, numerous organizations continue to face challenges in embracing digital innovation.

This article aims to elaborate on the challenges and considerations to be taken care of while investing in workforce management for healthcare

Challenges involved in workforce management for healthcare

1. Industry agnostic solutions

Healthcare operations are unique and ever-changing, but many major technology players in the healthcare industry were not designed specifically for healthcare. Solutions like Vendor Management Systems (VMS), Customer Relationship Management Systems (CRM), and Applicant Tracking Systems (ATS), often require extensive custom development to meet the specific needs of the healthcare industry. A study conducted by McKinsey & Company revealed that 45% of large custom software development projects exceed their budget, a factor that needs to be considered when determining pricing and custom development proposals. Moreover, these generic systems frequently include irrelevant features that can distract and frustrate end users.

In contrast, technology developed specifically for healthcare can rapidly address the unique nuances of the industry, particularly in areas such as payroll, clinical workflow, and compliance. "Industry agnostic" systems cannot easily address these specific healthcare requirements. Since healthcare-specific solutions exclusively cater to clients within the industry, software vendor representatives and account managers are likely to possess industry expertise. This is a critical aspect for the successful execution and continuing support process.

2. Disconnected systems

Many technology offerings in healthcare aim to help managers, administrators, and providers achieve their individual goals. However, the process of gathering information from these disparate systems can be time-consuming and burdensome. The lack of data interoperability means that professionals often have to manually input the same information into multiple systems and then extract it later to create consolidated reports.

A recent study conducted by Black Book revealed that approximately 85% of healthcare providers evaluated the current state of digital transformation within their organizations in 2020. Among the findings, 93% identified redundant and conflicting systems. When healthcare organizations choose new technology solutions, they must consider the interoperability capabilities of each system and evaluate the direct and indirect impact they will have across the organization.

3. Limited accessibility & collaboration

Limited accessibility and collaboration can pose significant challenges within healthcare organizations. The implementation of new systems often affects various stakeholders throughout the organization. However, many healthcare software vendors offer licenses with a fixed number of users, resulting in added costs when administrators and provider users need to be included. This limitation hampers the potential benefits that each system could bring to the organization as a whole. To overcome these obstacles, it is crucial to establish a culture of transparency within the healthcare organization. Transparency allows for the identification of operational inefficiencies, learning from mistakes, and creating a collaborative environment for both clinical and non-clinical healthcare professionals. By fostering this culture, organizations can maximize accessibility and collaboration, leading to improved outcomes and enhanced patient care.

3 key considerations when investing in digital healthcare workforce solutions

When investing in digital workforce management for hospitals, it is crucial to consider scalability, security, and user experience.

1. Scalability

One crucial aspect to evaluate when investing in digital healthcare workforce solutions is scalability. As the healthcare industry continues to evolve and expand, it is essential to choose a solution that can grow and adapt to the changing demands. Scalability ensures that the solution can effectively handle an increasing volume of data, accommodate additional users, and integrate seamlessly with existing systems. Investing in a scalable workforce solution enables healthcare organizations to stay agile and responsive to evolving workforce requirements.

2. Security

When investing in digital workforce management for hospitals, security should be a top priority. Protecting sensitive patient information and complying with data privacy regulations is of utmost importance. Ensure that the solution you choose adheres to industry-standard security protocols and offers robust encryption measures to safeguard data during transmission and storage. By investing in a secure workforce solution, healthcare organizations can mitigate the risk of data breaches and maintain patient trust.

3. User Experience

A seamless user experience is vital when investing in digital healthcare workforce solutions. The solution should be intuitive, user-friendly, and designed with the end users in mind. Consider how easily healthcare professionals can navigate through the solution, access relevant information, and perform their tasks efficiently. An intuitive user interface reduces training time, increases user adoption, and improves overall productivity within the healthcare workforce.

By carefully evaluating the above factors, healthcare organizations can make informed decisions that meet their current and future needs, ultimately leading to improved efficiency and patient care.

How Vemsta can help

As healthcare managers strive to enhance their digital innovation strategies, industry leaders recommend focusing on data interoperability, utilizing industry-specific offerings, and finding ways to involve all stakeholders in order to achieve organizational buy-in and successful digital adoption.

At Vemsta, we recognize the challenges posed by the disconnect between healthcare data systems and the resulting frustration for healthcare professionals.

That's why we have developed a platform that caters to the unique needs of professionals throughout the organization. Our platform serves as a central hub for healthcare providers, medical directors, leadership, operations managers, schedulers, financial analysts, recruiters, administrators, and coordinators. With our open API structure, the Vemsta workforce management platform seamlessly integrates with both new and existing systems, consolidating critical information and enabling faster and more informed decision-making across your entire medical group.

To learn more about how Vemsta can enhance the operations of your healthcare organization, we invite you to book a free consultation with our workforce solutions specialist.

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